Volunteers are special people and we want to ensure you are well-prepared.

I have been a patient care volunteer with Hospice by the Bay (HBTB) for four years. I have volunteered with a few other organizations, and I found the training and ongoing support provided to volunteers by HBTB to be far superior to anything I found elsewhere. The staff is so professional, conscientious and dedicated. The transdisciplinary team approach keeps everyone informed and allows service to patients to be seamless. Working with HBTB has been and will continue to be one of the most rewarding activities of my life.

Training for Patient & Family Support Volunteers

Our Patient and Family Support care volunteers attend a comprehensive, 30-hour training. Upcoming dates are listed below.

Marin County Fall Training:
Future Dates TBA.

San Francisco Spring Training: April 29, May 4, 6, 11, 18
Applications closed.

Sonoma County Fall Training: Sept. 11, 15, 18, 22, 29
Applications due Sept. 1, 2017.

Note: We are especially seeking volunteers for San Mateo County, and Cantonese-speaking volunteers for San Francisco.

Training topics include:
  • Hospice history and philosophy
  • Hospice team and services
  • Volunteer role and boundaries
  • Communication skills with terminally ill patients and their families
  • Disease process, symptom management and the active dying process
  • Psychosocial issues and family dynamics
  • Comfort care, physical assistance training and body mechanics
  • Spiritual issues in hospice work
  • Grief and loss in hospice work
  • If you are assigned to volunteer at a nursing home, residential care facility or hospital, we’ll cover additional topics, including policies and procedures, performance standards, assignment procedures, documentation and personnel forms. A TB skin test is required.
Commitment to Service

We appreciate the dedication and commitment of our Patient and Family Support volunteers. To provide consistent service to them, we ask that volunteers commit to the following:

  • A minimum of one year of regular weekly service
  • Approximately two to four hours per week
  • Attend three to four support meetings or education in-service programs
  • Participate in one annual review (mandatory)

Training for Organizational Support Volunteers
  • Attend a 2 1/2 hour orientation to the agency.
  • Volunteers also receive additional on-site training specific to their task.

Training for Camp Erin Volunteers

Details on the Camp Erin page.


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