Volunteers are special people and we want to ensure you are well-prepared.

I have been a patient care volunteer with Hospice by the Bay (HBTB) for four years. I have volunteered with a few other organizations, and I found the training and ongoing support provided to volunteers by HBTB to be far superior to anything I found elsewhere. The staff is so professional, conscientious and dedicated. The transdisciplinary team approach keeps everyone informed and allows service to patients to be seamless. Working with HBTB has been and will continue to be one of the most rewarding activities of my life.

Training for Patient & Family Support Volunteers

Our Patient and Family Support care volunteers attend a comprehensive, 30-hour training, which includes 20 hours of classroom time and 10 hours of self-paced online training. Below are scheduled dates for the Winter/Spring classroom days. All trainings follow the same agenda.

Marin County — Fall Training (at our Larkspur headquarters):
Self-paced online training begins September 28; classroom training is October 13, 22 & 29.
Applications due: September 10, 2018.

San Francisco/San Mateo — Fall Training (at our San Francisco office):
Self-paced online training begins August 31; classroom training is October 6, 15 & 20
Applications due: September 14, 2018
Note:
Volunteers especially needed to visit patients in San Mateo County.
Bi-lingual volunteers also needed in Cantonese, Mandarin, Spanish and Russian.

Sonoma County/Napa/Solano — Fall Training (at our office in the City of Sonoma):
Self-paced online training begins October 1; classroom training is October 13 & 22, November 3.
Applications due: September 28, 2018
Note:
Volunteers especially needed to visit patients in northern or western Sonoma County, or the cities of American Canyon, Napa or Vallejo.

Click here for Patient & Family Support Volunteer Training/Orientation Requirements

Training topics include:
  • Hospice history and philosophy
  • Hospice team and services
  • Volunteer role and boundaries
  • Communication skills with terminally ill patients and their families
  • Disease process, symptom management and the active dying process
  • Psychosocial issues and family dynamics
  • Comfort care, physical assistance training and body mechanics
  • Spiritual issues in hospice work
  • Grief and loss in hospice work
  • If you are assigned to volunteer at a nursing home, residential care facility or hospital, we’ll cover additional topics, including policies and procedures, performance standards, assignment procedures, documentation and personnel forms. A TB skin test is required.
Commitment to Service

We appreciate the dedication and commitment of our Patient and Family Support volunteers. To provide consistent service to them, we ask that volunteers commit to the following:

  • A minimum of one year of regular weekly service
  • Approximately two to four hours per week
  • Attend three to four support meetings or education in-service programs
  • Participate in one annual review (mandatory)

Training for Organizational Support Volunteers
  • Attend a 2 1/2 hour orientation to the agency.
  • Volunteers also receive additional on-site training specific to their task.

Training for By  Bay Camp Volunteers

Details on the By the Bay Camp page.


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